Demographic Variables and Emotional Labor of Public Sector School Leaders

Tahira Bibi, Nasir Mahmood

Emotional Labor theory of Hochschild, 1983 and Grandey, (2000, 2015 & 2017) provided the basis of the current research that gives the regulation of emotions at workplace the two dimensions of EL as Surface Acting and Deep Acting level of the school leaders. Emotional Labor Measurement Scale for School Leaders (ELMS-SL) was used to measure the EL level of the public sector school leaders. Multi stage sampling technique was used to select the sample of 376 school leaders working in public sector secondary schools of the Punjab province. The core objective of the research was to measure the EL level and the contribution of demographic variables (gender, mode of job induction, marital status and work experience) towards the emotional regulation status through suppression of emotions and modification of feelings. Data were analyzed by using descriptive statistics, as well as t-tests, and ANOVA tests. The results revealed that public sector school leaders are practicing emotional labor. EL practices between male and female showed significant difference, whereas mode of induction, marital status and job experience were non-significant differences on EL.

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